Frequently Asked Questions
Q: Do you offer Afterpay?
Yep! Afterpay is available at checkout.
Other payment options include;
Paypal
Klarna
Google Pay
Q: Are your pieces handmade?
Yes! Everything is made by hand — by me.
No factories, no mass production. Each piece is made with intention.
Q: why do you use lab-made stones?
Lab-made stones are a big part of SOURBABEI because they align with how I want to create; sustainably, affordably, and without compromise. They offer the same beauty and durability as natural stones, but with less environmental impact and a lower cost, meaning I can keep my work accessible without sacrificing quality.
They also withstand the extreme heat needed in my process, making them a practical choice for what I do.
Q: What’s your return policy?
Each piece is one of a kind, so I don’t offer returns unless something arrives damaged. If there’s a problem, please reach out and I’ll always do my best to make it right.
Q: Do you ship internationally?
Yes! SOURBABEI ships worldwide 🌍
Offering flat-rate tracked international shipping:
$27 AUD Standard (6–15 business days)
$35 AUD express Express (3–10 business days)
Just $2 AUD per extra item to help cover any added weight costs
All parcels are shipped from Sydney, Australia
Q: What’s your processing time?
Once I receive your order, I usually ship it out the next business day.
If there’s ever a delay, I’ll let you know — and tracking is included with every order 💌
Q: How do I care for my ring?
Honestly? Wear it all the time. These rings thrive on love and daily wear — they get shinier the more you touch and live in them. If you leave them sitting around, they can get a bit dull or dusty. Just avoid harsh chemicals and they’ll stay beautiful for years.
Q: Do you work with gold?
Nope :)
SOURBABEI PACKAGING;
Each order is wrapped in recycled fabric samples, sewn into a small envelope and handpicked to match the colour and vibe of your selected piece.
No two packages are the same — all one-of-one, just like the piece inside ✂️