Frequently Asked Questions

Q: Do you offer Afterpay?

Yep! Afterpay is available at checkout.
Other payment options include;

  • Paypal

  • Klarna

  • Google Pay

Q: Are your pieces handmade?

Yes! Everything is made by hand — by me.
No factories, no mass production. Each piece is made with intention.

Q: why do you use lab-made stones?

Lab-made stones are a big part of SOURBABEI because they align with how I want to create; sustainably, affordably, and without compromise. They offer the same beauty and durability as natural stones, but with less environmental impact and a lower cost, meaning I can keep my work accessible without sacrificing quality.

They also withstand the extreme heat needed in my process, making them a practical choice for what I do.

Q: What’s your return policy?

Each piece is one of a kind, so I don’t offer returns unless something arrives damaged. If there’s a problem, please reach out and I’ll always do my best to make it right.

Q: Do you ship internationally?

Yes! SOURBABEI ships worldwide 🌍
Offering flat-rate tracked international shipping:

  • $27 AUD Standard (6–15 business days)

  • $35 AUD express Express (3–10 business days)

  • Just $2 AUD per extra item to help cover any added weight costs

  • All parcels are shipped from Sydney, Australia

Q: What’s your processing time?

Once I receive your order, I usually ship it out the next business day.

If there’s ever a delay, I’ll let you know — and tracking is included with every order 💌

Q: How do I care for my ring?

Honestly? Wear it all the time. These rings thrive on love and daily wear — they get shinier the more you touch and live in them. If you leave them sitting around, they can get a bit dull or dusty. Just avoid harsh chemicals and they’ll stay beautiful for years.

Q: Do you work with gold?

Nope :)

SOURBABEI PACKAGING;

Each order is wrapped in recycled fabric samples, sewn into a small envelope and handpicked to match the colour and vibe of your selected piece.

No two packages are the same — all one-of-one, just like the piece inside ✂️